Can I get a refund?
It depends on whether download has begun and why you are requesting a refund.
Licensing & Support
One purchase. No subscription. Unlimited projects for the same License Holder. Use Frequenoir tracks across personal, commercial, monetized, online advertising, and finished client work. No attribution required.
Search licensing & support
Searches policy based answers, not the music catalog.
No attribution required. A contractor may access Original Files only as reasonably necessary to create your Finished Project and must delete every copy when that work is complete.
VIEW FULL TERMSTelevision, radio, cinema, out-of-home advertising, broadcast, theatrical/OTT, games, apps, and simultaneous multi-user access require a separate written license.
REQUEST A QUOTEOne track with a Standard License.
Every track identified in the purchased album order, under one Standard License.
Scope and terms determined case by case.
No. Every purchase is a one time payment for a Standard License, no recurring fees, no expiration.
Yes, for online and digital advertising. Television, radio, cinema, and out-of-home advertising require a Custom License.
Unlimited, as long as the same License Holder holds a valid Standard License.
If the business is identified in the purchase information, the business is the License Holder. It may replace its designated user, provided only one person at a time accesses the Original Files and the former user deletes all copies.
Files are delivered after successful payment. Each purchased track may initially be downloaded up to 15 times. This technical limit does not limit the license scope or duration.
Before delivery begins, contact us promptly. After delivery begins, a change-of-mind refund may be restricted when the required notice and acknowledgement were provided. Defective, corrupted, or incorrect files will be corrected or, if that is not reasonably possible, refunded.
The Standard License is non-exclusive. Frequenoir intentionally does not register licensed catalog tracks with Content ID, and purchasers may not register them or similar rights-management claims.
Yes. Standard License covers monetized content, including ad supported platforms like YouTube.
Yes. Deliver a finished, synchronized project to your client. Do not transfer the Original Files for separate or future use.
Not under Standard License. Contact us to discuss a custom license.
Your order confirmation email serves as your license certificate. No separate PDF is issued.
Start with whether delivery has begun and why the order needs correction.
How immediate delivery may affect withdrawal rights where applicable.
It depends on whether download has begun and why you are requesting a refund.
Version 1.0
This page sets out the terms that apply to a purchase.
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